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We hope you will never need to contact any of these organisations, but if you have an issue with a product or feel you have been unfairly treated, and the company you are dealing with has not been able to resolve things to your satisfaction, then you may consider contacting one of the organisations below. Their websites contain good resources of information but they may not be consumer orientated and could therefore be a little overwhelming.
The Financial Services Authority is the main regulator of the UK Financial Service Industry. The FSA regulate all kinds of things from consumer and retail finance through to corporate finance and investment markets.
25 The North Colonnade,
Canary Wharf,
London
E14 5HS
From UK: 020 7066 1000
FSA
The Finance Industry Standards Association is an organisation that sets standards within the sector of the Finance Industry that covers broker introduced secured loans.
8 Parrys Court,
Northgate, Sleaford,
Lincolnshire, NG34 7BN
From UK: 01529 305698
FISA
The Consumer Credit Counselling Service is a free confidential advice service for people in debt. They can advise you on how to tackle your debt problems and can also get involved and help by liaising with your creditors.
Wade House,
Merrion Centre,
Leeds,
LS2 8NG
From UK: 0800 138 1111
CCCS
The Association of Independent Financial Advisers is the main representative for UK IFAs, participating in discussion with UK and European financial regulatory bodies.
Austin Friars House,
2-6 Austin Friars,
London
EC2N 2HD
From UK: 020 7628 1287
AIFA
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